Securing your data

We understand that many of the tasks we are undertaking are business critical tasks, and we have taken all the steps we can in order to secure your data, as well as ensuring that our services are running uninterrupted at all times.

Non-Disclosure Agreements

A non-disclosure agreement, also known as a confidentiality agreement, is meant to ensure that your confidential information stays that way. Confidential.  

The information we need to set up your services, and the data passing through our systems will remain 100% confidential. 

We have strict measures in place to ensure that your data is safe.

 

GDPR Compliance

The GDPR, or  General Data Protection Regulation, is a EU regulation which came into effect in May 2018. It’s purpose is to protect data and privacy in EU, and also the transfer of personal data outside of EU.

Flowwy, as a European company, fully complies to the GDPR regulation, as well as all other EU regulations and directives in place for data security.

Access to Servers

Flowwy has two layers of servers. Our core servers are running on AWS (Amazon Web Services), and our own servers are running in tier 4 data centers.

Your data never touches the AWS servers, and our servers can only be accessed by authorized personel which need access to maintain the servers. 

Access to Data

Your data will only be accessed on a need-to-know basis. That means that only staff who needs to see your data for doing work on it will have access to it.

Nobody who is not working on your data will have access to read, or even see, your data.

User Permissions

For many of the services we are running we will need to have login details for one or more user accounts. This may be to software, online portals, or other applications.

User credentials are stored in encrypted lockers, and can not be accessed by anyone who does not need them. Use of credentials are logged continoually.

Data Encryption

Our connection to your system, or to any website or portal which we access on your behalf, are always encrypted. It is not possible to interrupt the connection and extract data in any way.

The connection is encrypted just as strong as the connection you use when you are using your internet banking service.

Robot Backups

The robots are backed up continously. If for some reason something should happen to the server where your robots are running, a backup will start within seconds, ensuring that you will not experience any server downtime.

Monitoring

All running services are being continuously monitored by advanced systems. Any failure or error will be caught with only seconds delay, and measures to correct the situation is being taken immediately.

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